Our mission

We are an Italian company that has been working in the field of information technology for many years, making effective, reliable and simple to use Oracle-database based solutions.

Software for us is not just a "product", but it's a "service" to be supplied with continuity. And we must be ready to solve clients' questions with expertise and readiness. Our ability to listen, understand and solve issues makes us able to face the increasingly complexity of today’s operational and technological challenges, offering solutions like:

- flexible integration into corporate IT facilities
- data analysis support with Business Intelligence tools
-products provisioning on Oracle Cloud with a monthly software license fee (SaaS)

We pay close attention to the needs of our clients and to the requirements of the market: for these reasons SafetyDrugs®, our Pharmacovigilance drug safety database, is used about by one out four of Italian pharmaceutical companies. And for the same reasons we have clients that have been using from more than 20 years our Enterprise Resource Planning solution.
The GAMP 5 (Good Automated Manufacturing Practice) guidelines are used in the development process, allowing companies to achieve a system aligned with regulatory requirements.
All our clients have a service and maintenance agreement, with defined SLA, that allows them to receive periodically all necessary legal and regulatory adjustments and all the technological adaptations to the packages.

Pharma

In 2007 we identified in the Pharmacovigilance area a growing demand for a product with a better cost-effectiveness ratio, compared to those offered by the market that moment.

So we started acquiring significant skills in pharmaceutical companies, specially through agreements with consultants with many years of experience or with role of responsibility in the industry. In a few months our Drug Safety Database solution called SafetyDrugs® was delivered to the first clients, in an innovative Software as a Service way.

SafetyDrugs® represents now our leading product, and the best value for money solution for Pharmacovigilance, to ensure compliance with regulatory requirements, from clinical trial to post-marketing surveillance.

Our goal: to create software that simplifies your work processes.

Industry

Textile manufacturing was the first area which we developed software solutions for. Then a general and integrated approach to management of production, commercial and financial cycle led us to produce the Enterprise Resource Planning Max2Factory.

The completeness of the solution, its soundness and reliability as well as its ease of use and configuration, perfectly fits to the needs of a small / medium-sized enterprise operating in the industrial, manufacturing and commercial sectors.
In addition, the wide modularity allows the system to be configured on the needs of the organization, adapting and scaling from small reality to more complex one.

Projects

Skill gained over years listening to customer’s needs, understanding and solving their problems, allows us to face variety of topics, approaching them with newest technologies.

Our Services

Training, customer support, product maintenance, database platform and infrastructure provisioning for SaaS projects implementation, support for validation of the information systems, consultancy in management and operations, information technology support, remote protection and monitoring systems are some of the services that complete our offer.

Customer care

We consider training, customer support and product maintenance the main factors of a successful software implementation project over the years.
We want to be next to our clients, and to do this we use up-to-date technology: so maintenance and support services are mainly delivered through our dedicated portal.

Thanks to this portal the assistance requests arrive directly to the technician, without having to pass through the dispatch, speeding up, in this way, the resolution time. The client, using his credentials, is able to monitor the different phases of the work in progress and is notified automatically when the request is resolved.
All the process, from ticket opening by Service Desk to Change and Release management is performed on ITIL best practices basis.

The result of this approach is in the numbers:

- Take-on average time: 1 hour
- Trouble-ticket closure within 2 hours from opening: > 54%
- Clients satisfaction: 85% (150)

Software as a Service

Provided by Oracle Cloud, a platform created and managed directly by Oracle. Complete, open and secure, it covers all the layers of the Cloud.

Actually our solution is composed by an Oracle Platform (PaaS) for database and by an Infrastructure (IaaS) for storage and compute cloud service. These layers integrate services delivered by our Software (SaaS) and the technologies used in development, provisioning and maintenance.

Disaster/Recovery solution, over disaster or data corruption, is implemented by Oracle Standby Database, and Protection against theft of data is carried out by Oracle Transparent Data Encryption in accordance with what is required by the new European security regulations for critical processes and special data.

Furthermore, security and data protection are guaranteed at various levels:

- Tier III conformance according to Uptime Institute
- ISO 27001 certification
- Uninterruptible Power Supply (UPS) with N+1 configuration
- Access Control, Video Surveillance and Advanced Intrusion Detection System (IDS)

Support for validation of the information system

In Pharmacovigilance validation of the information system, in accordance to GAMP5 guidelines, is an essential part of a software implementation project.
Along with an accurate and complete set of standard functionalities documentation (Validation Kit), to help pharmaceutical companies to easily obtain Computer Software Validation, we offer a support to verify the correct installation of the system in the client's real environment, under normal operating conditions.

In an early stage of a software implementation project it's important, in order to speed up processes, to offer a support to verify the correct behaviour of particular configurations or customizations, made in accordance to user requirements.

Our qualified team works side-by-side to company validation team to define and execute installation, functional and acceptance testing, in a formal and documented manner.

This document set, along with Validation Kit, ensure a quick and a cost effective start-up allowing SafetyDrugs to get ready to use in a few days.

Consultancy in operations and systems

Our organization consists of different skills regarding various fields, such as competencies in analysis of functional and operational topics, in project management, in information technology, in system integration, in web sites development.
We offer customization of our applications based on user requirements, develop brand-new solutions, integrate legacy systems, install and manage operating systems, database servers, clients, web-sites, antivirus, back-office.

For consultancy project we can provide a team composed of:

- Project Manager: supervision and coordination of the team, and project progress control.
- Field specialist analyst: experienced in the field, performs the analysis, along with specialist advisors if necessary, and defines the functional and design specifications. He also participates in the review and functional testing phases.
- System consultant: in-depth technical system expertise, with evaluation and choice of tools, development environment and system support at all stages of the project.
- Development Group: a group of analysts / programmers with consolidated development experience

Remote protection and monitoring systems

The complexity of modern technology infrastructures, which are the foundation on which run the applications used every day by small and medium-sized enterprises, grows day-by-day, along with the risk of world-wide hacker attacks on the internet.

Too often you realize the importance and the criticality of the telematics network, hardware (servers and PCs) and software (databases and operating systems) only when they stop working properly, for a damage or for a virus, preventing you from performing the most elementary operations regularly.

SaaS is a solution, of course, but in case of "on premises" installation, our client can activate the remote monitoring system. By mean of this, both virtual servers (management, mail and web-site) and workstations will be monitored on-line and on-real time by our specialized technicians, along with antivirus system management.

This type of management reduces disruption and costs in case of problems, while monitoring performance and simplifying system management.

Client at the center of our business!
Our steady commitment led us to an important goal:
the Quality certification of Design, Development, Startup, Maintenance and Support system.

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